Can I choose a membership start date?
Yes. You can pick a start date of your choice from today when you sign up at checkout. Your membership fee is always charged on the same day, as per your start date and you’ll be able to make bookings and check in from that date on.
When can I start using my membership?
You can start using your membership straight away, once you purchased your membership
Can I pause or cancel my membership anytime?
Yes. You can request a pause, starting from your next billing cycle, at any time. Our memberships require three days notice for your subscription to be cancelled at the end of your current membership cycle.
What happens if I have reached the check-in limit with a partner?
If you have reached a check-in limit, you will not be able to check in at that partner. On the first of each month, your limits will be reset.
You can, of course, visit other partners this time if you have an M, L or XL membership. You can also check how many times you’ve been to a partner under “check-ins” in the app.
S memberships have a limit of 4 check in every 4 weeks from your membership start date.
How many times per day can I check in?
You can only check in once per day at each partner venue but you can visit more than one partner a day if you like. Some premium partners have check in limits per month. To find out, check under "visit limits" on the venues listing here.