Your questions answered

Coming mid-September: If you wish to check-in 2x per day, you can upgrade your membership. To do so, visit your account and select "Change plans". Here you'll be able to upgrade your membership (with your regular membership, you can check in once per day).

You can redeem your voucher after the second membership fee payment. You will then receive an email with your voucher code and the information on how to redeem it. Already in the mood for inspiration? Visit shop.urbansportsclub.com.

Please note that the voucher is only available for sign-ups in Germany and is not valid for gift cards and bundles.

With your Urban Sports Club membership, you can choose from a great variety of sports partners and do sports on-site or online from your home.
When you visit a partner venue, you will have to scan the QR code to participate in a class or do your workout. Each scan counts as a check-in.
If you check in to an online class from your home, a link to the class will be sent to you by email and be available in your membership profile. Opening that link will count as a check-in, too.
Please be aware that you can only have one check-in per partner a day and that other visit limits may apply depending on the partner venue, country, and membership type.

Plus check-ins are limited check-ins that are significantly more expensive than regular check-ins. Those include wellness (saunas and massages), EMS, boutique studios, and cryotherapy, to mention a few.
With an L membership, you have 4 Plus check-ins per month included in your regular check-ins. With an XL membership, you have 8 Plus check-ins per month included in your regular check-ins. Your massage limits are included in the Plus check-ins count.

Yes. You can pick a start date up to two weeks from today when you sign up and finalize the checkout process. Your membership fee is always charged on the same day of the month per your start date. You’ll be able to make bookings and check in from your start date on.
If you sign up with a corporate membership, you can choose between the 1st of the current month (retrospectively) or the 1st of the following month as a start date. Corporate memberships only can start on the 1st of a month.

If you request your cancellation at least three days before the end of your current membership month (72 hours before the monthly renewal of your membership / count starts from midnight), your membership will end at the end of your current billing cycle with no further payment. If you cancel your membership after this, your membership will end after an additional month. You can request the cancellation yourself from your membership profile.

There are different visit limitations for each membership. At partner venues, you can check-in either daily, 4 times or 8 times per calendar month. The respective number of visits and check-ins depend on the partner venue, your membership tariff and the country you are in. Multiple check-ins per day at one venue are not allowed.